Shipping policy

At CityThreadHaven, we aim to get your orders to you quickly and securely. Here’s what you need to know about our shipping process:

1. Processing Time:

   • Orders are processed within 3–5 business days after payment is confirmed.
   • Custom or pre-order items may take longer; estimated times will be provided at checkout.

2. Shipping Methods:

   • We offer standard and expedited shipping options at checkout. Delivery times and costs depend on your location and chosen shipping method.
   • Tracking information will be displayed on our tracking page on our website.

3. Shipping Locations:

   • Currently, we ship within the US.
   • Customers are responsible for any customs fees, duties, or taxes for international orders.

4. Shipping Costs:

   • Shipping costs are calculated at checkout based on the weight and destination of your order.
     

5. Lost or Delayed Packages:

   • If your package is delayed or lost, please contact us at citythreadhaven@gmail.com with your order details.
   • We are not responsible for delays caused by carriers, weather, or customs but will work to resolve the issue as best as possible.

6. Incorrect Shipping Information:

   • Please ensure your shipping address is accurate. Orders sent to incorrect addresses provided by the customer cannot be refunded or replaced.

Thank you for choosing CityThreadHaven! If you have any questions about shipping, reach out to us anytime.